At Moderno Shop, we understand that the modern gentleman values both style and convenience. Our shipping and returns policies reflect our commitment to providing a seamless experience that matches the quality of our premium menswear collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your Moderno Shop purchase. Our refined returns process ensures your experience remains as polished as our collections.

Return Privileges

We accept returns and exchanges within 15 days of delivery for most items, provided they are in original condition with tags attached.

  • Items must be unworn, unwashed, and free of alterations
  • Original packaging and tags must be included
  • A return authorization must be obtained prior to shipping

Non-Returnable Items

To maintain our standards of excellence, the following items cannot be returned:

  • Grooming & Fragrances (for hygiene reasons)
  • Jewelry, Cufflinks & Watches (unless defective)
  • Any item marked as final sale

The Moderno Return Process

Step 1: Request Authorization

Within 15 days of receiving your order, please email our Customer Service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Authorization Request – Order #[Your Order Number]

Dear Moderno Shop,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Items to return: [List item names and quantities]

Reason for return: [Size issue/Quality/Other]

Preferred resolution: [Refund/Exchange for [specific item if applicable]]

Please advise next steps at your earliest convenience.

Sincerely,

[Your Full Name] [Your Email Address]

Step 2: Receive Instructions

Within 1-2 business days, you’ll receive:

  • A Return Authorization Number (RMA)
  • Detailed return instructions
  • Prepaid return label (for US customers)

Step 3: Ship Your Return

Package your items securely in the original packaging and include:

  • The completed return form (provided with your order)
  • Your RMA number clearly visible on the package

Return Address:
Moderno Shop Returns
3974 Bombardier Way
Columbus, US 43212

Step 4: Processing Your Return

Once received at our atelier, your return will be inspected within 3-5 business days. You’ll receive email confirmation when:

  • Your refund has been processed
  • Your exchange item has been shipped
  • Or if any issues are identified

Refund Details

Refunds are issued to your original payment method within:

  • Credit Cards: 5-7 business days after approval
  • PayPal: 3-5 business days after approval

Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchanges

For size exchanges or alternative selections:

  • We’ll ship your new item once the return is received
  • If the replacement is of higher value, you’ll be invoiced for the difference
  • For lower-value exchanges, we’ll refund the difference

Special Considerations

For defective or incorrect items, we’ll arrange prepaid return shipping and expedite your replacement at no additional cost.

Contact Our Tailoring Consultants

For personalized assistance with returns or exchanges, please contact:

Moderno Shop Customer Service
[email protected]
3974 Bombardier Way, Columbus, US 43212

We appreciate your trust in Moderno Shop and are committed to ensuring every aspect of your experience reflects the quality of our collections.