At Moderno Shop, we believe in providing the same level of care and attention to your shopping experience as we do to crafting our premium menswear collections. Below you’ll find answers to our most frequently asked questions, designed to make your experience as effortless as our global delivery service.
About Moderno Shop
Who is the Moderno Shop customer?
Moderno Shop caters to the discerning gentleman who values timeless style, quality craftsmanship, and refined shopping experiences. Our clientele ranges from young professionals building their first suit collection to grooms preparing for their wedding day, and gentlemen seeking to elevate their everyday wardrobe with premium casual wear and accessories.
What defines the Moderno Shop style?
Our collections embody sophisticated menswear that blends classic elegance with contemporary sensibility. From boardroom-ready suits to refined casual separates, every piece is curated with attention to detail, quality materials, and versatile styling that transitions seamlessly from professional to social occasions.
Product Questions
What types of products does Moderno Shop offer?
Our carefully curated selection includes:
- Tailored clothing: Dinner jackets, suits, dress pants, and separates
- Casual wear: Jeans, casual shirts, jackets, and vests
- Accessories: Belts, suspenders, jewelry, cufflinks, and watches
- Footwear: Dress shoes, casual shoes, and dress sneakers
- Grooming: Fragrances and grooming essentials
How do I determine my correct size?
Each product page includes detailed size charts with measurements in both standard and metric units. For tailored items, we recommend consulting with a professional tailor for precise measurements. Should you require assistance, our customer service team can provide guidance on fit and sizing.
Are your products suitable for special occasions?
Absolutely. Our dinner jackets, dress suits, and formal accessories are particularly suited for weddings, galas, and black-tie events. Many of our clients choose Moderno Shop when preparing for their wedding day or important professional engagements.
Shipping & Delivery
What shipping options are available?
We offer two refined shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after processing (1-2 days)
- Complimentary Shipping: For orders over $50 via EMS, arriving within 15-25 business days after processing
Where does Moderno Shop deliver?
We proudly serve gentlemen worldwide, with delivery to most regions (excluding select remote areas in Asia). Our logistics network ensures your Moderno selections arrive with care, whether you’re in London, Sydney, Toronto, or New York.
How long does order processing take?
Each order receives our meticulous attention, with processing and quality inspection taking 1-2 business days before shipment. You’ll receive email notifications at every stage of your shipment’s journey.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in unworn, original condition with all tags attached. Moderno Shop stands behind every piece in our collection, and if any item doesn’t meet your exacting standards, we’ll ensure a hassle-free resolution.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll provide return instructions and process your refund once we receive the returned items. Refunds are issued to the original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, we recommend placing a new order and returning the original item following our standard return process.
Payment & Security
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. Moderno Shop uses industry-standard encryption and security protocols to protect all transactions. We never store your complete payment information on our servers.
Will I receive a receipt for my purchase?
Yes, you’ll receive an email confirmation with your order details and receipt immediately after placing your order. This will include item descriptions, prices, shipping information, and your order number for reference.
Customer Service
How can I contact Moderno Shop?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). Our headquarters are located at 3974 Bombardier Way, Columbus, US 43212.
Do you offer styling advice?
While we don’t currently offer personal styling services, our product descriptions and collection curation are designed to help you build cohesive outfits. Many of our clients find our “Complete the Look” suggestions particularly helpful when selecting coordinating pieces.
At Moderno Shop, we’re committed to delivering both quality and convenience to your doorstep. Should you have any questions not addressed here, please don’t hesitate to contact us. Experience the Moderno difference today—where timeless style meets modern service.